BuyMyTune sells digital music downloads. Here's how refunds work.
The short version
Digital downloads are generally non-refundable once you've accessed them. This is standard for digital goods under UK consumer law, which allows the right of withdrawal to be waived once digital content delivery has started — and you agree to this when you complete checkout.
When we will issue a refund
We handle refunds on a case-by-case basis in the following situations:
- You were charged twice due to a technical error.
- The download never worked — you genuinely couldn't access your purchase despite trying the steps in Where are my downloads?.
- Unauthorised payment — someone used your account or PayPal without your permission.
- Wrong release purchased — if you genuinely purchased the wrong item and haven't downloaded it, contact us promptly.
How to request a refund
Contact us and select Payment issue as the topic. Include:
- Your email address
- The release name
- Your PayPal transaction ID (you'll find this in your PayPal account under Activity)
- A brief explanation of the problem
We aim to respond within 2 business days.
Common questions
I bought a release and don't like it — can I get a refund? Unfortunately not. We encourage you to use the free preview before buying. The 90-second preview is available for every track on every release.
I accidentally bought the same release twice. Contact us with both transaction references and we'll refund the duplicate.
> See also: Our full Terms of Service for the complete policy language.