If your downloaded music file won't play or sounds wrong, here's how to fix it.
Step 1 — Try re-downloading
Go to your Downloads Library, find the release, and download it again. A fresh download rules out a corrupted transfer.
Step 2 — Check the file format
Make sure the media player you're using supports the file format. Common formats on BuyMyTune:
- MP3 — works with virtually everything.
- WAV — high quality, supported by most players. Large file size.
- FLAC — lossless audio. Needs a player that supports FLAC (e.g. VLC, foobar2000, Apple Music on Mac, or the native Files app on some Android devices).
If the file is FLAC and your player doesn't support it, try VLC (free, works on all platforms).
Step 3 — Try a different player
Sometimes a file plays fine in one application but not another. Try opening it in VLC before concluding it's corrupted.
Step 4 — Check available disk space
Downloads can fail silently if your device is almost full. Free up some storage and try again.
Still not working?
If you've tried all of the above and the file still won't play, contact us with:
- The release name and artist
- The file format
- What happens when you try to play it (error message, silence, distortion, etc.)
- What you've tried so far
We'll investigate whether there's an issue with the source file.
Common questions
The file downloaded but it's only a few kilobytes. This usually means the download was interrupted. Delete the partial file and try again.
The audio sounds fine but the track listing / artwork metadata is wrong. This is a metadata issue, not a corrupted file. The music itself is fine. You can edit metadata with a free tool like Mp3tag or MusicBrainz Picard.